SLOs

publish #needswork - finish it Backlink: Musings on tech

Lots to write about here.

SLO = Service Level Objective

• I.e.

SLI = Service Level Indicator

SLA = Service Level Agreement

healthiness in teams responding

• slow burn: ticket
• fast burn: page

No SLO

If your service operates above its SLO threshold for a long period of time and then regresses — customers generally notice. That old baseline was your SLO.